Last Updated: July 31, 2024
This Privacy Policy outlines how Retirable, Inc. (“Retirable,” the “Company,” “we,” “our,” or “us”) processes the information we collect about you through our website, https://retirable.com (the “Website”), through our Retirable mobile application, and through our other online services (collectively, the “Services”), and when you otherwise interact with us, such as through our customer service channels.
By accessing or using any part of the Services, you agree that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to any of the provisions as set forth in this Privacy Policy, you have no right to use the Services.
| FACTS | WHAT DOES RETIRABLE DO WITH YOUR PERSONAL INFORMATION? |
|---|---|
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| Why? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
|
| How? | All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reason Retirable chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does Retirable share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations | Yes | No |
| For our marketing purposes — to offer our products and services to you | Yes | No |
| For our marketing purposes — to offer our products and services to you | No | We don't share |
| For joint marketing with other financial companies — | No | We don't share |
| For our affiliates' everyday business purposes — information about your transactions and experiences | No | We don't share |
| For our affiliates’ everyday business purposes — information about your creditworthiness | No | We don't share |
| For our affiliates to market to you | No | We don't share |
| For nonaffiliates to market to you | No | We don't share |
| To limit our sharing | While we do not presently share personal information about you that you have the ability to limit, this Privacy Policy may be amended from time to time and our sharing practices may change. If we begin to share personal information about you in ways that you may limit, we will provide you with information on how to exercise your limitation rights. |
|---|---|
| Questions? | Email us at [email protected] |
| Who are we? | |
|---|---|
| Who is providing this notice? | Retirable, Inc. |
| What we do | |
|---|---|
| How does Retirable protect my personal information? | To protect your personal information from unauthorized access and use, we use reasonable security measures that comply with industry standards. These measures include computer safeguards and secured files and buildings. |
| How does Retirable collect my personal information? | We collect your personal information, for example, when you:
|
| Why can't I limit all sharing? | Federal law gives you the right to limit only:
|
| What happens when I limit sharing for an account I hold jointly with someone else? | Your choices will apply to everyone on your account. |
| Definitions | |
|---|---|
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. |
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies. Nonaffiliates with whom we may share can include:
|
| Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
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| Other important information | |
|---|---|
| Affiliates | For California and Vermont residents: We will not share information we collect about you with affiliates or non-affiliates, except as permitted by your state’s law. |
This Online Privacy Policy applies to all online and offline interactions with us, as more specifically noted below, and our practices relating to the personal information we collect from you.
How Do We Collect Personal Information Online?
We may collect the following personal information you provide when you use our Services, like when you:
- Interact with a Retirable financial advisor
- Apply for or open a new account
- Request information about a product or service
- Engage or communicate with us
Personal Information That You Provide
The type of personal information we collect from and about you will depend on how you interact with us and may include:
- Contact Information such as name, mailing address, email address, phone number.
- Financial Planning Information such as household size, retirement preferences, lifestyle goals, income, expenses, account balances, pensions, government program benefit amounts, insurance policies, pension information, housing situation, marital status. We use this information to construct a financial plan, and to facilitate the creation of your account.
- Identity Data such as your social security number, driver’s license number or other information that identifies you for ordinary business purposes. We do not store your SSN on our systems. Instead, this data is transmitted through our server to create banking and investment accounts for you.
- Identifiers such as Social Security number, account number(s), driver's license number (or comparable) or other information that identifies you for ordinary business purposes.
- Documents or Images submitted to support account opening, such as driver’s license, bank statements and voided checks.
- Additional Information we also collect any communications between Retirable and you, including through recording phone and video calls made to or by Retirable, customer support inquiries, blog posts, and any other interactions with us.
Personal Information Collected Automatically
When you visit our website or use our Services, we automatically collect certain information about you, like your IP address, MAC address, Device ID, and details about how you use our mobile app, including the content you view, your interactions, and how long you spend in the app.
We use this information to analyze and improve our Services and content. Our servers may also keep log files that record data each time a device accesses our website or services. These log files can include your IP address, operating system, browser type and version, and the website or page that referred you to our site or services.
We use cookies and similar technologies, like pixel tags, to automatically collect this information and track your use of our website and services. These technologies gather data about your experience on our website, such as the pages you click on, your navigation path, bounce rates, actions taken, and other metrics.
What Are Cookies? Cookies are small files stored in your browser that collect data about your visit to our website or services. They help maintain your session and preferences securely (e.g., remembering your login details or settings), understand how you use the website or services, and serve ads based on your interests or actions. Each cookie usually has a unique ID and may store information related to your device or browser, like your IP address, browser and operating system type, and device type.
What Are Pixel Tags? Pixel tags are small pieces of JavaScript in a webpage or email that (a) store cookies and (b) track when a page or email has been viewed. On mobile devices, a similar function is served by an SDK (software development kit). For simplicity, we refer to both as pixel tags. Pixel tags create cookies in your browser and recognize them when you revisit a site, reading the stored information and communicating it to the cookie's owner. They also send data when user-initiated events occur, like clicking an ad or button on the website, or a link in an email.
We also use third-party analytics tools to help us understand how users interact with our services, which helps us tailor our Services to your needs. We do not control the privacy practices of these third parties and cannot be held responsible for them (e.g., if they don't comply with opt-out requests). The personal information we collect is limited to what is required to provide our products or services and to support legal and risk requirements.
Personal Data is collected for the following purposes and using the following third-party services:
Analytics
Contacting the User
Displaying content from external platforms
Hosting and backend infrastructure
Tag Management
Your Choices Regarding Tracking Technologies
Most internet browsers automatically accept cookies and pixel tags. You can change your browser settings to notify you when a cookie is set, allowing you to decide whether to accept it. You can also block all third-party cookies or all cookies in general. If you choose not to accept any cookies or similar technologies, you may not be able to use all features of our website or Services. If you switch devices or browsers, you may need to adjust these settings again. Retirable does not track our customers over time or across third-party websites for targeted advertising, and therefore does not respond to Do Not Track (DNT) signals.
On your mobile device, you can limit certain interest-based ads through your device settings, like resetting your ID for Advertising (IDFA) on iOS, Google Advertising ID, and similar identifiers. Check your device manufacturer or operating system for specific instructions.
We use your information in several ways, including:
- Managing your preferences
- Verifying your identity when you access your account
- Responding to your requests and communicating with you
- Providing and customizing our services to fit your location and interests
- Preventing fraud and enhancing the security of our Service and your account(s)
- Complying with and enforcing legal requirements, industry standards, contracts, and our policies
- Analyzing how you use our services, including your responses to our emails and the pages or app content you view
- Monitoring and fixing errors on our website and services, analyzing web traffic, and optimizing user experience
- Operating, evaluating, and improving our business, developing new products and services, performing data analytics, and handling accounting, auditing, and other internal functions
- For any other purpose that we may specifically disclose at the time that you provide or we collect your information.
We may also use aggregated or anonymous data (that doesn’t identify you) for various business purposes, where permissible under applicable laws and regulations.
How We Share Your Personal Information
We may share some or all of the personal information that you provide to one or more of our service providers, professional agencies, vendors, law enforcement, card networks, payment processors and others as necessary for:
- Providing our Services to you, such as by transmitting your personal information to a financial institution to open a new account;
- Providing our customer support functions;
- Assisting in delivery of physical and electronic communications to you;
- Other business purposes, such as the administration of our Website and our other Services, compliance with audits, for tax purposes, as part of, or during negotiations of, a merger, consolidation, sale of our assets, as well as equity financing, acquisition, strategic alliance or in any other situation where personal information may be transferred as one of the business assets of Retirable;
- Responding to requests by law enforcement, regulators, and other government bodies; and,
- Any other purpose as permitted by law.
Retirable does not sell your personal information to any third party, but we may provide certain of your personal information to third parties to facilitate account creation, identity and benefits verification, payment of referral fees, or similar purposes.
Retirable may occasionally contact you with information about new products or services. You can manage your marketing emails by clicking the “Unsubscribe” link in any Retirable marketing email and following the instructions.
Please note, that you cannot opt-out of transactional or administrative emails.
To keep your personal information safe from unauthorized access and use, we follow strict security measures that comply with federal and state laws. These include protecting our devices, securing our files and buildings, and monitoring our third-party providers to ensure your information stays confidential and secure. If a data breach occurs, we will notify you promptly as required by law. While we work hard to protect your information, no data storage system or internet transmission can be guaranteed to be completely secure.
Data Retention
We keep your personal information as long as it is necessary and relevant for our operations, unless a longer retention period is required or allowed by law.
To close your Retirable accounts and remove your personal information contact [email protected]. We may need to confirm your identity and account ownership to process your request.
Legal Action
We may use your personal data for legal purposes, such as in court or during legal actions related to misuse of Retirable, Inc. or its services. By using our Services and/or by providing personal data to us, you acknowledge that we may be required to share your personal data if requested by public authorities.
Our services are hosted in the United States and follow U.S. laws. If you are outside the U.S. and submit personal information, you consent to the use and transfer of your information to the U.S., where the laws may not offer the same level of protection as your country.
Our Services are not intended for use by children and we do not knowingly collect information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe we might have information from a child under 13, please contact us at [email protected].
This notice may change over time. We update it periodically to comply with the latest federal and local laws. Please review it if you have any questions. If we make changes to this notice, we will update the “Last updated” date on this page.
If you have any questions or concerns about this statement, or if you have any suggestions, please contact us at [email protected].